Refund policy

Last updated: 6 August 2026

EU/EEA right of withdrawal

If you are an EU/EEA consumer and no legal exception applies, you may withdraw from an online purchase within 14 days after you, or a person designated by you, receives the goods. You do not need to give a reason.

To exercise this right, send an unambiguous withdrawal notice to support@kellsclothing.com before the 14-day period expires. Include your name, order number, the products concerned and the date received. You can use the model withdrawal form below, but this is not required.

After notifying us, return the goods within 14 days using the instructions we provide. Unless we agree otherwise or applicable law requires us to pay, you are responsible for the direct cost of return shipping. Returns should be sent to: Heijkant Services / Kells Clothing, Goordonksedijk 13, 5464 TG Veghel, The Netherlands. Please contact us before returning an item so we can provide the correct instructions.

You may inspect the goods as you would in a physical store. You may be responsible for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and fit of the goods.

Refunds

When a valid withdrawal applies, we will reimburse the payment received, including the cost of the least expensive standard delivery method offered for the order. Extra delivery costs resulting from a more expensive method are not reimbursed unless required by law.

We will issue the refund within 14 days after receiving the withdrawal notice, but may withhold it until we receive the goods or reliable evidence that they were sent back, whichever occurs first. Refunds are made through the original payment method unless another method is agreed.

Printed-to-order products

Kells Clothing products are produced after an order is placed. That fact alone does not automatically remove mandatory consumer withdrawal rights. If we later offer an item made to a customer's specifications or clearly personalised by the customer, any applicable exception will be stated clearly before purchase and used only where legally valid.

Faulty, damaged or incorrect products

If an item is faulty, damaged, incorrectly produced or does not match its description, contact support@kellsclothing.com promptly with your order number, a description and clear photographs. We will provide the remedy required by applicable consumer law at no charge to you.

Exchanges and fit

We do not currently offer direct exchanges. If the standard product qualifies for return under this policy, you may return it and place a separate order for another size. Please consult the size guide before ordering.

Customers outside the EU/EEA

Customers outside the EU/EEA may have different statutory rights. Kells Clothing honours all mandatory rights that apply in the customer's location.

Model withdrawal form

To: Heijkant Services / Kells Clothing, Goordonksedijk 13, 5464 TG Veghel, The Netherlands; support@kellsclothing.com

I hereby give notice that I withdraw from my contract for the sale of the following goods: [describe goods]. Ordered on / received on: [date]. Consumer name: [name]. Consumer address: [address]. Signature (only if submitted on paper): [signature]. Date: [date].